Random Quotes
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The will to believe is perhaps the most powerful, but certainly the most dangerous human attribute.John P. Grier
Knowledge without know-how is sterile. We use the word "academic" in a pejorative sense to identify this limitation.Myron Tribus
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.W. Edwards Deming
Even though quality cannot be defined, you know what quality is.Robert Pirsig
He who has never failed somewhere. . . that man can not be great.Herman Melville
Continual improvement is an unending journey.Lloyd Dobens and Clare Crawford-Mason, Thinking About Quality
Never say never, for if you live long enough, chances are you will not be able to abide by its restrictions. Never is a long, undependable time, and life is too full of rich possibilities to have restrictions placed upon it.Gloria Swanson
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.W. Edwards Deming
It is not a question of how well each process works, the question is how well they all work together.Lloyd Dobens and Clare Crawford-Mason, Thinking About Quality
To manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.Russell L. Ackoff